PRIVACY POLICY

WATURA NORTH AMERICA INC.

EFFECTIVE: March 1st, 2025

 

1. Introduction.

Watura North America Inc. ("Watura," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website watura.us, use our digital learning platform, or submit information through lead generation forms. This policy applies to all users of our services and complies with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and other relevant U.S. privacy regulations.

2. Information We Collect.

We may collect the following categories of personal information as defined by the CCPA:
  • - Identifiers: Name, email address, phone number, company name, job title, and account credentials.
  • - Commercial Information: Records of products or services purchased, obtained, or considered.
  • - Internet or Network Activity: Browsing history, IP address, cookies, device type, and usage data.
  • - Geolocation Data: If location-based features are enabled.
  • - Professional Information: Job title, employer, and industry sector for professional users.

3. How We Use Your Information.

We use the collected information for the following purposes:

  • - To provide, personalize, and improve our digital learning platform and services.
  • - To manage user accounts, certifications, and transactions.
  • - To communicate with users about training opportunities, updates, and promotions (with consent).
  • - To comply with legal obligations and respond to law enforcement requests.
  • - To analyze user interactions to enhance user experience and service performance.

4. Your Privacy Rights.

As a U.S. resident, you have privacy rights under applicable state laws, including the CCPA and other state privacy regulations. These rights include:

  • - Right to Know: Request details about the personal information we collect, use, disclose, and share.
  • - Right to Delete: Request deletion of personal data, subject to certain legal exceptions.
  • - Right to Opt-Out: Opt-out of the sale or sharing of personal information (Watura does not sell personal data).
  • - Right to Non-Discrimination: Exercising your privacy rights will not affect service access or pricing.
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  • To exercise these rights, contact us at info@watura.us. Users in states with additional privacy laws may have expanded rights, which can be reviewed by contacting us.

5. Data Sharing and Third-Party Services.

We may share personal data with:

  • - Service Providers: Hosting, analytics, marketing, and customer support partners.
  • - Regulatory Authorities: When required for compliance with training certification bodies.
  • - Business Transfers: If Watura is involved in a merger, acquisition, or asset sale.

Third-Party Services We Use:

  • - Crisp: We use Crisp for online chat and customer support. Crisp collects user messages, interaction data, and browsing behavior on our website to facilitate real-time communication and improve customer service.
  • - HubSpot: We use HubSpot for customer relationship management (CRM), marketing automation, and email communications. HubSpot collects user interaction data, such as form submissions, website activity, and email engagement, to help us manage customer inquiries, improve marketing efforts, and personalize user experiences.
  • - Google Tag Manager: We use Google Tag Manager to manage analytics and tracking scripts on our website. This tool allows us to measure website performance, track user interactions, and optimize our digital content. Google Tag Manager does not store personal data but may enable the deployment of third-party cookies and tracking technologies.

6. Data Retention.

We retain personal data as follows:

  • - User Accounts: Stored until a deletion request is submitted.
  • - Learning Data: Retained for seven years to maintain certification records.
  • - Marketing Data: Stored until users opt out.
  • - Technical Data: Retained for three years based on security and analytics needs.

7. Security Measures.

We take reasonable security precautions to protect your personal data, including:

  • - Encryption of sensitive data during transmission and storage.
  • - Restricted access to personal data by authorized personnel only.
  • - Routine monitoring and security assessments.

8. Cookies and Tracking Technologies.

We use cookies and tracking tools to improve user experience. You may manage preferences via browser settings or click the link below:

 

9. International Data Transfers.

If user data is transferred outside the U.S., we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other legal mechanisms, are in place.

10. Updates to This Privacy Policy.

We may update this policy periodically. Any changes will be posted with a revised effective date. Users should review this policy regularly.

11. Contact Information. 

For privacy inquiries or to exercise your rights, contact us at:

Watura North America Inc.
Email: info@watura.us
Address: Primspaces, 1212 N Ashland Avenue, Chicago IL, 60622